FAQ’s

No, at America Prime Clean, we believe in earning your trust and satisfaction through our exceptional service, not through binding contracts. Our services are flexible, allowing you to schedule cleanings as needed without any long-term commitments. We’re confident that the quality of our work will inspire your continued patronage.

It’s not necessary for you to be at home during the cleaning. Many of our clients prefer to provide a copy of their key, which is securely held only by the owners and the manager. This key is only handed over to the cleaning team on the day of service. Our cleaning sessions typically occur between 8 AM and 3 PM. While it’s not mandatory to leave a key with us, offering this option is part of our commitment to convenience and flexibility. You can trust that your home is in safe hands with our professional team, whether you’re present or not.

Yes, at America Prime Clean, we fully understand the importance of security and peace of mind for our clients. Our services are comprehensively insured, ensuring that both your home and our staff are protected in the rare event of an accident or damage. This insurance coverage is part of our commitment to delivering not only high-quality cleaning but also trustworthy and reliable service.

Your pets are welcome to stay in the comfort of your home while we clean. We love animals and understand they’re part of your family. However, if you feel your pet might be uncomfortable with the presence of our cleaning team, or if there’s any risk to the safety of our staff, we kindly ask that you secure them in a safe, temporary space such as a garage or a specific room. This ensures the safety and comfort of both your pets and our cleaning professionals, allowing us to focus on providing the best cleaning experience for your home

For any special requests, we kindly ask that you inform us at least 24 business hours before your scheduled cleaning. This advance notice allows us to properly plan and allocate additional time if needed, ensuring we can accommodate your request efficiently. You can easily communicate your needs to us via call, email, or text. If there are specific areas in your home that you would prefer us not to clean, you can also inform our team on the day of the cleaning, and we will respect your preferences. Please note, while we strive to meet your cleaning needs, there are certain items and areas we do not clean, such as electronics and spaces with biohazardous materials. Your understanding helps us maintain the safety and quality of our service.

At America Prime Clean, we prioritize providing you with the same cleaning team for each visit. This consistency allows our staff to become intimately familiar with your home and your specific preferences, enhancing the efficiency and quality of our service. In cases where a change in the team is necessary, rest assured that the new team will be thoroughly briefed with your home’s detailed cleaning profile. This ensures a seamless transition and maintains the high standard of personalized care you expect from us. Your satisfaction and comfort are our top priorities, and we strive to make every cleaning experience with us a standout one.

A: At America Prime Clean, we offer multiple convenient payment options to suit your needs. You can choose to pay with credit/debit cards, cash, check, or Zelle. To ensure smooth and efficient service, we kindly request that payment be made on the day of the cleaning. For cash or check payments, you can directly hand them to our cleaning team. Our goal is to make the payment process as easy and hassle-free as the cleaning itself, providing you with a seamless experience from start to finish.

A: Our standard cleaning teams consist of two dedicated professionals. However, depending on the size of your home or the specific services requested, we may send a team of three cleaners. This flexibility allows us to ensure that every cleaning session is thorough and meets our high standards, while also being efficient and mindful of your time and space. We always strive to provide the right amount of personnel to get the job done perfectly.

A: Yes, all our cleaners at America Prime Clean undergo a comprehensive training program that equips them with advanced cleaning techniques and professional conduct. Our experienced supervisors regularly oversee and assess their performance to ensure our high standards are consistently met. This approach guarantees that every cleaning session is conducted with utmost skill and attention to detail.

A: At America Prime Clean, we arrive fully equipped with all necessary cleaning supplies and equipment to ensure a thorough and efficient cleaning experience. However, if you have specific products you prefer us to use in your home, feel free to let us know, and our team will happily accommodate your request. This flexibility allows us to tailor our service to your preferences while maintaining our high standards of cleanliness.

A: Your satisfaction is our top priority at America Prime Clean. If you’re not completely satisfied with any aspect of our cleaning, please inform us within 24 hours. We will promptly return to re-clean the specific area at no additional cost to you. This policy is part of our commitment to ensuring that every client is delighted with our service and that our high standards of cleanliness are consistently met.

A: At America Prime Clean, we understand that schedules can change. If you need to cancel or reschedule a cleaning, please provide us with at least 24 business hours’ notice. Cancellations with less notice incur a 30% fee of the cleaning cost, as last-minute changes impact our logistics and affect the weekly earnings of our staff. We strive to accommodate rescheduling requests, but please note that new dates and times are subject to availability.

For skipped cleanings, the following rate adjustments apply:

• Weekly services skipped will be billed at the bi-weekly rate for the next cleaning.

• Bi-weekly services skipped will be charged at the monthly rate for the next cleaning.

These policies ensure we can maintain efficient scheduling and uphold the quality service our clients expect.

A: To ensure the most efficient and effective cleaning, we kindly ask that you pick up any personal items like clothes, toys, and miscellaneous household utensils before our team arrives. This preparation allows our cleaners to focus directly on cleaning your home without the need to tidy up clutter, resulting in a more thorough and faster service.

If you’re unable to prepare your home in advance, our team can assist with tidying up; however, please be aware that this may incur an additional charge and could extend the time needed to complete the cleaning. Our goal is to provide you with the best possible service, and preparing your home in advance helps us achieve this.

A: At America Prime Clean, we strive for punctuality and aim to arrive at the scheduled time. However, please allow a window of up to 2 hours for our arrival due to factors such as traffic conditions, weather, or unforeseen delays at previous appointments. Our team works diligently to minimize any delays and keep you informed of their estimated time of arrival. We appreciate your understanding and flexibility, ensuring we can provide quality service to all our clients while accommodating the unpredictability of day-to-day operations.

A: The initial cleaning by America Prime Clean often requires additional time and resources to bring your home up to our high standards of cleanliness. This first visit is typically more extensive, as we need to address areas that may have been overlooked in regular cleaning routines. Our team takes extra care to thoroughly clean and sanitize every part of your home, ensuring a pristine baseline is set for future regular cleanings. This comprehensive approach ensures that subsequent cleanings can be more efficient and consistent, providing you with the best possible results from our service. We believe in investing this extra effort upfront to ensure ongoing satisfaction and the highest level of cleanliness for your home.

A: Opting for a licensed and insured company like ours ensures reliability, protection, and quality. Our license reflects adherence to professional standards, while insurance provides security against any accidental damages. This combination of licensing and insurance offers you peace of mind and a guarantee of high-quality service, which might not be the case with lower-cost, uninsured alternatives. Ultimately, it’s about ensuring the safety and satisfaction of your home cleaning experience.

A: At America Prime Clean, our primary focus is on home cleaning. While we do not offer full laundry or dishwashing services, we can accommodate washing bed linens for an additional fee. Changing bed linens is part of our regular service at no extra charge. Our goal is to provide you with a comprehensive cleaning experience, ensuring your living spaces, bathrooms, bedrooms, and kitchens are impeccably clean and refreshed. Please let us know if you would like bed linen washing included in your service, and we will take care of it for you.

A: At America Prime Clean, we handle every item in your home with great care. In the rare instance that something is damaged, we take immediate steps to rectify the situation. We will promptly inform you of the incident, assess the damage, and work with you to repair or replace the item. Our team is fully insured, providing added security and peace of mind that any accidental damages will be responsibly and professionally addressed. Your trust in our service is paramount, and we are committed to upholding that trust in every aspect of our work.

A: The duration of a cleaning session varies depending on the size of your home and the specific type of service requested. A regular cleaning typically takes a few hours, while a deep clean or move-in/move-out clean can take longer. We always strive to be thorough yet efficient.

A: Tipping is not required but is always appreciated. If you feel your cleaning team has provided exceptional service, you are welcome to offer a tip as a way to express your satisfaction and gratitude.